Last updated: December 2024
Areaco Recycling provides recycling services rather than selling physical products. Our refund policy is designed around service delivery, customer satisfaction, and fair resolution of billing disputes related to our recycling operations.
We are committed to delivering high-quality recycling services that meet or exceed your expectations. If you are not satisfied with our services, we will work with you to resolve concerns and improve service delivery.
If our services do not meet agreed-upon specifications or quality standards, we will investigate the issue and provide appropriate remedies including service re-performance at no additional cost, service credit for future services, or billing adjustment for unsatisfactory service delivery.
We encourage open communication about service concerns. Our management team is available to address issues promptly and work toward mutually acceptable solutions that maintain our business relationship.
Billing accuracy is important to us. We have established procedures for addressing billing questions and disputes:
Billing disputes must be reported within 30 days of invoice receipt. This allows us to investigate issues while records and circumstances are fresh, ensuring accurate resolution.
We will promptly investigate billing disputes by reviewing service records, verifying material weights and processing, checking pricing calculations, and consulting with relevant personnel involved in service delivery.
Depending on investigation results, we may provide billing credits for overcharges, revised invoices reflecting accurate charges, service credits for future use, or detailed explanations of proper billing when charges are accurate.
Service interruptions and cancellations are handled according to your service agreement terms:
Advance notice for service changes allows us to adjust scheduling and avoid unnecessary costs. We do not charge for services that are properly cancelled with adequate notice.
We understand that emergencies and unexpected circumstances may require immediate service changes. We work with clients to minimize charges while covering actual costs incurred.
Revenue sharing for valuable materials is based on market conditions and actual recovery results:
Material values fluctuate with market conditions. Revenue sharing calculations are based on actual market prices at the time of material sale, not estimated or projected values.
Final material weights and grades may differ from initial estimates due to contamination, moisture content, or material composition. Revenue calculations are based on actual processed results.
Equipment rental and service fees are subject to specific terms and conditions:
Equipment rental fees are charged based on actual rental period and equipment usage. Early return of equipment may result in prorated adjustments where applicable.
One-time setup fees for new services are generally non-refundable as they cover actual costs incurred in establishing service. However, we will consider adjustments for service delivery failures.
Service delays or cancellations due to circumstances beyond our control are handled with fairness to both parties:
Severe weather, natural disasters, or other force majeure events may prevent normal service delivery. We do not charge for services that cannot be performed due to such circumstances.
Government regulations or safety concerns may require service modifications or delays. We work with clients to minimize impact and adjust billing accordingly.
Changes to service scope or specifications requested by customers are handled based on work completed and resources committed:
For services already in progress, charges apply for work completed and materials processed. Future service modifications can be accommodated with appropriate notice.
When we have committed vehicles, equipment, or personnel for scheduled services, cancellation charges may apply to cover actual costs incurred.
When refunds or credits are appropriate, we process them efficiently:
Account credits are typically applied to future invoices or processed as refunds based on customer preference and account status.
Refunds are generally processed using the original payment method when possible, or by check for account credits that cannot be applied to future services.
Approved refunds are typically processed within 10 business days of resolution, though timing may vary based on payment method and banking processing times.
If initial resolution attempts are not successful, we have escalation procedures:
Complex disputes may be escalated to senior management for review and resolution, ensuring fair consideration of all circumstances and interests.
In rare cases where direct resolution is not possible, disputes may be subject to mediation or arbitration as outlined in your service agreement.
We believe the best refund policy is excellent service that prevents issues from arising:
We provide detailed service agreements, clear billing statements, and regular communication to prevent misunderstandings and ensure service expectations are met.
We use customer feedback and dispute resolution experiences to improve our services and prevent recurring issues.
For billing questions, disputes, or refund requests, contact us promptly:
Areaco Recycling - Billing Department
2263 E Quinlan Pkwy
Texas
Phone: (903) 447-2556
Email: dreamfaulkner@areacorc.com
This refund policy may be updated periodically to reflect changes in our services, business practices, or regulatory requirements. Updates will be communicated through our website and direct customer communication when appropriate.
This refund policy is designed to provide fair and reasonable resolution of service and billing issues while protecting the interests of both Areaco Recycling and our customers. We are committed to delivering excellent service and maintaining positive business relationships through transparent policies and responsive customer service.