Frequently Asked Questions

We accept a wide range of materials including ferrous and non-ferrous metals (steel, aluminum, copper, brass), electronic waste (computers, servers, networking equipment), industrial equipment and machinery, paper and cardboard products, various plastic polymers (HDPE, PET, PVC), and construction materials. We provide detailed material assessment during our initial consultation to determine the best approach for your specific waste streams.

Our pricing structure is based on several factors: material type and current market values, volume and frequency of collections, processing complexity and contamination levels, transportation distance and logistics requirements, and any special handling needs. For valuable materials like metals, we often provide revenue sharing based on market rates. We provide detailed, transparent quotes during our initial assessment with no hidden fees.

Yes, we provide comprehensive pickup services throughout Texas. Our scheduling is highly flexible with options for regular scheduled pickups (weekly, bi-weekly, monthly), on-demand collection services, emergency and urgent removals, and large project coordination. We work around your operational schedule to minimize disruption. Our GPS-tracked fleet allows for real-time scheduling adjustments and route optimization.

We work with businesses of all sizes and don't have strict minimum volume requirements. For regular pickup services, we typically prefer recurring volumes that justify transportation costs. However, we also handle one-time large projects, equipment decommissioning, and facility cleanouts regardless of size. During our consultation, we'll determine the most cost-effective service approach for your specific volume and frequency needs.

We provide comprehensive documentation including certificates of recycling with material weights and disposition, chain of custody tracking from pickup to final processing, data destruction certificates for electronic waste (NIST compliant), environmental impact reports showing disposal diversion and carbon footprint reduction, and monthly performance summaries with cost savings analysis. All documentation is available both in print and digital formats for your records.

Data security is our top priority for electronic waste disposal. We follow NIST Special Publication 800-88 guidelines for data destruction, use industrial-grade shredding and degaussing equipment, maintain secure chain of custody from pickup to destruction, provide detailed certificates of data destruction with serial numbers, and ensure all personnel handling sensitive materials are background checked and trained in security protocols. Our facility has 24/7 security monitoring and restricted access controls.

After collection, materials go through our systematic processing workflow: initial sorting and contamination removal at our facility, material testing and quality assessment, processing preparation (cleaning, size reduction, baling), market placement with certified downstream processors, and final disposition tracking to end users. We maintain full traceability throughout this process and work only with certified facilities that meet environmental and quality standards.

We understand that some situations require immediate attention. For qualified emergencies such as equipment failures, environmental compliance issues, or facility closures, we typically respond within 2-4 hours. Our emergency services include same-day pickup capability, after-hours and weekend availability, expedited processing for time-sensitive materials, and priority scheduling for urgent projects. Emergency services are available 24/7 with premium pricing that reflects the immediate response requirements.

Yes, we maintain full compliance with all applicable environmental regulations including EPA waste handling protocols, Texas environmental standards, OSHA workplace safety requirements, and DOT transportation regulations. Our facility operates under appropriate permits and certifications, and we undergo regular inspections and audits. We also maintain comprehensive insurance coverage and bonding to protect our clients and ensure regulatory compliance throughout all operations.

Absolutely. We provide detailed reporting that supports corporate sustainability initiatives including waste diversion rates and landfill reduction metrics, carbon footprint calculations and environmental impact assessments, material recovery statistics and circular economy contributions, cost savings analysis and ROI documentation, and compliance documentation for environmental management systems. Our reports are formatted to integrate easily with corporate sustainability dashboards and annual reporting requirements.

We carry comprehensive insurance coverage including general liability, professional liability, pollution liability, and cargo insurance. Our services include full liability transfer upon material pickup with detailed documentation, compliance with all applicable regulations to protect client interests, secure handling and processing protocols, and proper downstream processor vetting to ensure responsible material disposition. We also provide indemnification provisions in our service agreements where appropriate.